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Find answers to the most common questions about our food, delivery, and services
Ordering from Debhoo Food Point is easy! Simply browse our menu, select your favorite items, add them to your cart, and proceed to checkout. You can also place orders through our WhatsApp number +91 8130675074 for quick assistance.
You can cancel your order within 10 minutes of placing it. For modifications, please contact us immediately at +91 8130675074. Once the food preparation begins, modifications may not be possible.
There is no minimum order value for our services. You can order as little or as much as you like. However, delivery charges may apply for orders below ₹200.
Yes! We specialize in bulk orders for events, parties, and corporate gatherings. Please contact us at +91 8130675074 or email accounts@debhoo.com at least 24 hours in advance to place your bulk order.
We currently deliver to South Delhi and surrounding areas including Khanpur, Deoli, Krishna Park, Devli Road, Govindpuri, Malviya Nagar, Hauz Khas, Green Park, Kalkaji, and Nehru Place. Please check our Shipping Policy for more details.
Our delivery times vary based on your location. Generally, we deliver within 30-90 minutes of order confirmation. Express delivery (within 3 km) takes 30-45 minutes. Delivery times may vary during peak hours.
Delivery charges are based on distance: Free delivery within 3 km, ₹29 for 3-6 km, ₹49 for 6-10 km, and ₹79 for 10+ km (subject to availability). Orders above ₹500 enjoy free delivery.
We accept various payment methods including Credit/Debit Cards (Visa, Mastercard, Amex), UPI (Google Pay, PhonePe, Paytm), Digital Wallets, and Cash on Delivery (COD). All payments are secure and encrypted.
Absolutely! We use industry-standard encryption and secure payment gateways to protect your financial information. Your payment details are never stored on our servers.
If you're eligible for a refund, please contact us within 30 minutes of delivery. Refunds are processed within 5-7 business days to your original payment method. For more details, please refer to our Refund Policy.
Yes! We are FSSAI certified (License: 12345678901234) and follow strict hygiene protocols. Our kitchen is regularly sanitized, and we use fresh ingredients. We also have professional chefs and trained homemakers preparing your food with utmost care.
Yes! We specialize in low-spice, healthy food made with love. Our recipes are carefully crafted to be flavorful yet mild, using just the right amount of spices. We also use fresh vegetables, pure desi ghee, and balanced nutrition in all our dishes.
Please inform us of any food allergies or dietary restrictions when placing your order. While we take precautions, our kitchen handles multiple ingredients and cross-contamination may occur. Please refer to our Disclaimer for more information.
Yes! We are committed to sustainability and use biodegradable, eco-friendly packaging materials. Our packaging is designed to keep your food fresh while being environmentally responsible.
No, you can place orders as a guest. However, creating an account allows you to track orders, save your favorites, and receive exclusive offers.
Click on the "Forgot Password" link on the login page. You will receive a password reset link on your registered email address. Follow the instructions to reset your password.
We operate Monday to Friday from 10:00 AM to 10:00 PM and Saturday to Sunday from 10:00 AM to 11:00 PM. For special events, we are available 24/7.
We value your feedback! You can reach us at +91 8130675074, email accounts@debhoo.com, or visit our Contact Us page. We take all feedback seriously and strive to improve our services.
Debhoo Food Point is a cloud kitchen run by passionate housewives and professional chefs. We are a community-driven initiative that empowers women while serving delicious, homemade, and healthy food. Learn more on our About Us page.
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We're here to help! Reach out to us and we'll get back to you as soon as possible.