1. Introduction

Welcome to Debhoo Food Point's Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or place orders with us. We are committed to protecting your privacy and ensuring the security of your personal information.

Debhoo Food Point is operated by Ishwar Foods and Agro Products, a registered entity under the laws of India. This Privacy Policy applies to all users, visitors, and customers of Debhoo Food Point.

2. Information We Collect

We collect various types of information to provide and improve our services:

3. How We Use Your Information

We use the collected information for various purposes:

• Order Processing: To process and fulfill your orders, send order confirmations, and provide delivery updates.
• Customer Service: To respond to your inquiries, complaints, and feedback.
• Personalization: To personalize your experience and recommend products based on your preferences.
• Marketing: To send promotional offers, newsletters, and updates (you can opt-out at any time).
• Improvement: To analyze usage patterns and improve our services and website functionality.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Information Sharing

We may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
• Consent: We may share your information with your explicit consent.

Third-Party Service Providers:

• Payment gateways and processors
• Delivery and logistics partners
• Analytics and marketing services
• Customer support platforms

5. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: We use SSL/TLS encryption to secure data transmission.
• Access Control: Access to personal information is restricted to authorized personnel only.
• Secure Storage: Your information is stored on secure servers with firewalls and intrusion detection systems.
• Regular Audits: We conduct regular security audits and vulnerability assessments.
• PCI Compliance: We comply with Payment Card Industry Data Security Standards (PCI DSS).

6. Cookies Policy

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality and order processing.
• Preference Cookies: Remember your preferences and settings.
• Analytics Cookies: Help us understand how you interact with our website.
• Marketing Cookies: Used to deliver relevant advertisements and promotions.

You can control cookie preferences through your browser settings. However, disabling cookies may affect some website features.

7. Your Rights

Under Indian data protection laws, you have the following rights:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal requirements).
• Objection: Object to the processing of your information for marketing purposes.
• Portability: Request transfer of your information to another service provider.
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent).

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.

Retention Periods:

• Order Information: Retained for 7 years for tax and legal compliance.
• Account Information: Retained until you request deletion.
• Marketing Data: Retained until you opt-out or unsubscribe.
• Cookies: Retained as per cookie expiration settings.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to remove the information.

10. Third-Party Links

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email notification (if you have provided your email)
• Updating the "Last Updated" date at the top of this policy

We encourage you to review this policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: accounts@debhoo.com
• Phone: +91 8130675074
• Address: D-59, Krishna Park, Devli Road, Khanpur, Deoli, South Delhi - 110062
• Data Protection Officer: Available upon request