1. Introduction

Welcome to Debhoo Food Point. By accessing our website, mobile application, or placing an order with us, you agree to be bound by these Terms & Conditions. These terms apply to all users, visitors, and customers of Debhoo Food Point.

Debhoo Food Point is operated by Ishwar Foods and Agro Products, a registered entity under the laws of India. Our services include food delivery, takeaway, and catering services.

2. Ordering & Payment

When you place an order with Debhoo Food Point, you agree to the following:

• Order Confirmation: All orders are subject to acceptance and availability. We reserve the right to cancel any order at our sole discretion.
• Payment: Payment must be made in full at the time of ordering. We accept various payment methods including credit/debit cards, UPI, and digital wallets.
• Pricing: All prices are in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices without prior notice.
• Discounts & Promotions: Any promotional offers or discounts are subject to specific terms and conditions. We reserve the right to modify or discontinue any promotion at any time.
• Order Modifications: Once an order is placed, modifications may not be possible. Please contact us immediately if you need to make changes.

3. Delivery Policy

We strive to deliver your food fresh and on time. Please note the following delivery terms:

• Delivery Area: We currently deliver within South Delhi and surrounding areas. Please check our delivery area before placing an order.
• Delivery Time: Estimated delivery times are provided at checkout. While we strive to meet these estimates, delays may occur due to unforeseen circumstances.
• Delivery Charges: Delivery charges, if applicable, will be clearly displayed at checkout.
• Failed Delivery: If we are unable to deliver due to incorrect address, unavailability, or refusal to accept, the order may be canceled and refund processed after deduction of applicable charges.
• Food Quality: We take utmost care in preparing and packaging your food. If you receive food that is not up to standard, please contact us immediately.

4. Refund & Cancellation Policy

We want you to be completely satisfied with your order. Our refund and cancellation policy is as follows:

• Cancellations: Orders can be canceled within 10 minutes of placing the order. After this period, cancellations may not be possible as we begin preparing your food.
• Refunds: Refunds are processed in the following cases:
  • Order canceled by us due to unavailability
  • Wrong item delivered
  • Quality issues reported within 30 minutes of delivery
• Refund Timeline: Refunds are typically processed within 5-7 business days and will be credited to the original payment method.
• Partial Refunds: In some cases, partial refunds may be issued at our discretion.

5. User Accounts

To use certain features of our service, you may be required to create an account. By creating an account, you agree to:

• Accuracy: Provide accurate and complete information during registration.
• Security: Maintain the confidentiality of your account credentials and are responsible for all activities under your account.
• Notification: Notify us immediately of any unauthorized use of your account.
• Termination: We reserve the right to suspend or terminate your account at our discretion for any violation of these terms.

6. Food Safety & Quality

At Debhoo Food Point, we prioritize food safety and quality. We adhere to the following standards:

• FSSAI Compliance: We are licensed under the Food Safety and Standards Authority of India (FSSAI License: 12345678901234).
• Fresh Ingredients: We use fresh, high-quality ingredients in all our preparations.
• Hygiene Standards: Our kitchen follows strict hygiene and sanitation protocols.
• Allergen Information: Please inform us of any food allergies or dietary restrictions when placing your order.
• Nutritional Information: Nutritional information is available upon request.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Debhoo Food Point and is protected by copyright laws. You agree not to:

• Reproduce, distribute, or modify any content without our prior written consent.
• Use our trademarks, logos, or brand names without permission.
• Copy or imitate the design or layout of our website.

8. Limitation of Liability

To the maximum extent permitted by law, Debhoo Food Point shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Delay or failure in delivery beyond our reasonable control.
• Food quality issues that are not reported within 30 minutes of delivery.
• Any loss or damage arising from the use of our services.
• Technical issues or downtime of our website or application.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in South Delhi, India.

11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. We encourage you to review these terms periodically. Your continued use of our services constitutes acceptance of any changes.

12. Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please contact us:

• Email: accounts@debhoo.com
• Phone: +91 8130675074
• Address: D-59, Krishna Park, Devli Road, Khanpur, Deoli, South Delhi - 110062