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Debhoo Food Point
D-59, Krishna Park, Devli Road, Khanpur, Deoli
South Delhi - 110062
Refund Policy
Understanding our refund and cancellation process
1. Introduction
At Debhoo Food Point, we strive to provide you with the highest quality food and service. However, we understand that sometimes things may not go as expected. This Refund Policy outlines the circumstances under which you may be eligible for a refund, the process for requesting a refund, and our commitment to resolving issues fairly.
This policy applies to all orders placed through our website, mobile application, or directly with our restaurant.
We are committed to your satisfaction and will work with you to resolve any issues promptly.
2. Eligibility for Refund
You may be eligible for a refund in the following circumstances:
Order Cancellation
- Order canceled within 10 minutes of placing
- Order canceled by us due to unavailability
- Order not accepted within 30 minutes
Quality Issues
- Wrong item delivered
- Food quality not up to standard
- Missing items in your order
- Damaged packaging
Delivery Issues
- Delivery not made within promised time
- Food delivered to wrong address
- Delivery refused by customer (partial refund)
Note: Refund eligibility is subject to verification and may require photo evidence or other documentation.
3. Refund Process
Follow these steps to request a refund:
Contact Us
Reach out to us within 30 minutes of delivery for quality issues or within 10 minutes for order cancellations.
Provide Details
Share your order ID, contact information, and a detailed description of the issue. Attach photos if applicable.
Verification
Our team will review your request and verify the details within 24-48 hours.
Resolution
We will process the refund to your original payment method within 5-7 business days.
4. Types of Refunds
We offer different types of refunds based on the situation:
Full Refund
- Order canceled by us
- Wrong item delivered
- Food quality severely compromised
- Order not delivered at all
Partial Refund
- Missing items (refund for missing items only)
- Minor quality issues
- Delayed delivery (partial discount)
- Delivery refused by customer
Store Credit
- Alternative to cash refund
- Valid for 6 months
- Can be used on any future order
- No minimum order value
5. Cancellation Policy
Understanding our cancellation process:
- Customer Cancellation: You can cancel your order within 10 minutes of placing it. After this period, cancellations may not be possible as we begin preparing your food.
- Restaurant Cancellation: We reserve the right to cancel orders due to unavailability of items, technical issues, or suspicious activity.
- Canceled Orders: Full refund will be processed for canceled orders.
- Refund Timeframe: Refunds for canceled orders are typically processed within 5-7 business days.
Quick Tip: If you need to cancel, please contact us immediately at +91 8130675074.
6. Refund Timeframes
Here are our estimated refund processing times:
Depends on bank processing time
Faster processing for digital payments
No refund available for COD orders
Credited to your account instantly
7. Non-Refundable Items
The following items are generally not eligible for refunds:
- Custom Orders: Orders prepared with special customization or modifications.
- Bulk Orders: Large orders (10+ items) may be subject to different refund policies.
- Pastry & Bakery Items: Items that are prone to spoilage and cannot be returned.
- Opened or Consumed Items: Items that have been opened or partially consumed.
- Delivery Charges: Delivery charges are non-refundable unless the entire order is canceled.
- Orders Placed through Third-Party: Orders placed through delivery aggregators may have separate refund policies.
Important: All refund decisions are at our discretion and subject to verification.
8. How to Request a Refund
You can request a refund through any of these channels:
Phone
Call us at +91 8130675074
Available 10 AM - 10 PM
Write to us at accounts@debhoo.com
We respond within 24 hours
Message us on +91 8130675074
Quick response during business hours
Live Chat
Available on our website
Instant support during business hours
9. Tips for Faster Refund
Follow these tips to get your refund processed faster:
- Report Immediately: Contact us within 30 minutes of delivery.
- Provide Order ID: Always have your order ID ready.
- Take Photos: Click clear photos of damaged or incorrect items.
- Be Detailed: Provide a detailed description of the issue.
- Use the Correct Channel: Contact us through the appropriate channel.
- Keep Communication: Respond promptly to any queries from our team.
These tips can help us resolve your issue within 24-48 hours.
10. Dispute Resolution
If you are not satisfied with our refund decision, you can:
- Escalate: Request to speak with our customer service manager.
- Review: Our team will review your case within 48 hours.
- External Mediation: If still unresolved, you may contact consumer forums.
- Legal Action: Subject to the laws of India and jurisdiction of South Delhi courts.
11. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. We encourage you to review this policy periodically.
- Major changes will be communicated via email (if subscribed).
- Continued use of our services constitutes acceptance of changes.
- Last Updated: August 04, 2026.
12. Contact Us
If you have any questions or need assistance with your refund request, please contact us:
- Email: accounts@debhoo.com
- Phone: +91 8130675074
- WhatsApp: +91 8130675074
- Address: D-59, Krishna Park, Devli Road, Khanpur, Deoli, South Delhi - 110062