1. Introduction

At Debhoo Food Point, we are committed to delivering your orders fresh, hot, and on time. This Shipping Policy outlines our delivery procedures, timelines, charges, and important information regarding the delivery of your food orders.

Debhoo Food Point is operated by Ishwar Foods and Agro Products, and we take pride in providing reliable and efficient delivery services to our valued customers.

2. Delivery Areas

We currently deliver to the following areas:

3. Delivery Timelines

We understand the importance of timely delivery. Our estimated delivery times are:

• Peak Hours: During lunch (12 PM - 3 PM) and dinner (7 PM - 10 PM), delivery times may be slightly extended.
• Weekend Orders: Delivery times may vary during weekends and holidays.
• Weather Conditions: In case of extreme weather, delivery times may be affected. We will notify you of any delays.

4. Delivery Charges

Our delivery charges are based on the distance from our kitchen:

• Bulk Orders: For large orders (10+ items), delivery charges may be waived or adjusted.
• Corporate Orders: Special delivery rates are available for corporate and bulk orders.

5. Packaging

We take great care in packaging your food to ensure it arrives fresh and intact:

• Temperature Control: Hot and cold items are packaged separately using appropriate thermal packaging.
• Leak-Proof: All liquid items are sealed with leak-proof packaging.
• Eco-Friendly: We use sustainable packaging materials whenever possible.
• Branded Packaging: Our branded packaging ensures your food arrives in style.
• Special Instructions: If you have specific packaging requirements, please mention them during checkout.

6. Tracking Your Order

We provide real-time order tracking to keep you informed:

• SMS Updates: Receive SMS notifications at each stage of your order.
• WhatsApp Updates: Get real-time updates via WhatsApp.
• Email Tracking: Track your order through the email confirmation.
• Live Tracking: Some areas support live delivery tracking.

7. Delivery Instructions

To ensure smooth delivery, please follow these guidelines:

• Accurate Address: Provide complete and accurate delivery address including landmark and building details.
• Contact Number: Ensure your phone number is correct and reachable.
• Gate/Entry Code: If you live in a gated community, please provide gate/entry code.
• Special Instructions: Add any special delivery instructions during checkout (e.g., leave at security, doorbell not working, etc.).
• Contactless Delivery: We offer contactless delivery upon request.

8. Failed Delivery Attempts

In case our delivery partner is unable to deliver your order:

• First Attempt: Our delivery partner will attempt delivery twice.
• Unreachable Customer: If the customer is unreachable, we will try to contact you via alternate methods.
• Incorrect Address: If the address provided is incorrect, delivery may be delayed or canceled.
• Refusal: If you refuse to accept the delivery, the order will be returned and no refund will be issued.
• Rescheduling: You can reschedule delivery for a later time (subject to availability).

9. Damaged or Missing Items

We take great care in packaging, but sometimes issues may occur:

• Inspection: Please inspect your order immediately upon delivery.
• Reporting: Report any damaged or missing items within 30 minutes of delivery.
• Photo Evidence: Provide photos of damaged items for faster resolution.
• Resolution: We will issue a refund or resend the missing/damaged items.
• Partial Refund: For partial damage, we may issue a partial refund.

10. Delayed Deliveries

In the rare event of a delayed delivery:

• Notification: We will notify you of any delays and provide updated time.
• Apology: We apologize for any inconvenience caused.
• Compensation: In case of significant delays (30+ minutes), we may offer a discount coupon or partial refund.
• External Factors: Weather, traffic, and other external factors may cause delays.

11. Bulk & Corporate Orders

For bulk and corporate orders, we offer special delivery arrangements:

• Advance Notice: Please place bulk orders at least 24-48 hours in advance.
• Custom Packaging: We can arrange custom packaging for corporate events.
• Special Delivery: Dedicated delivery for large orders.
• Discounts: Special pricing available for bulk orders.
• Contact: Email accounts@debhoo.com or call +91 8130675074 for bulk orders.

12. Contact Us

If you have any questions, concerns, or feedback regarding our Shipping Policy, please contact us:

• Email: accounts@debhoo.com
• Phone: +91 8130675074
• Address: D-59, Krishna Park, Devli Road, Khanpur, Deoli, South Delhi - 110062